My review of STITCH FIX-An online personal stylist.

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I’ll be the absolute first to admit that I have no style…zip…nada. There you have it. The first step is admitting that you have a problem. I envy women who can pull an outfit together and look like that they stepped out of a page in a fashion magazine. Nope. Not me.

Unable to afford a personal stylist like, Rachel Zoe, I have to refer to magazines

Rachel Zoe

catalogs and store mannequins, but I never look quite put together. So, you can imagine my delight when a friend told me about Stitch Fix, an online personal stylist. Whooohoooooo! (Available through monthly subscription.) I was ready to give it a try.

Their web site (Stitchfix.com)  is very easy to navigate with lots of amazing photos of beautiful clothes. First step is filling out a questionnaire so that they can get a feel of your style and size. You can also select a price range and shipment schedule. I must say …easy peasy. Along with signing up, I submitted my credit card number, and then I was in eager anticipation for my first shipment to arrive.

In about 2 weeks the first box was at my front door. I ripped into the box to find a couple of cute tops, a black dress, and stylish necklace. Well done, I thought. I have to say I liked everything.

Included with the clothes was a colored styling chart showing how to mix and match the clothes in the shipment. Nice touch! The total price was around $168.00 and I did keep everything.
A month later, I received another box at my front door (These are delivered by USPS.) This time I was not as eager to dive into the box, and to tell you the truth, it sat unopened on my dining room table for a couple of days before I found the time to open it. The magic of surprise had worn off, and I was not as thrilled to be receiving more clothes. I hadn’t worn the clothes that I had received the month before, so let’s say, the “bloom was off the rose.” Now I had the exasperating task of returning the items I did not want. Ugh! Returns!

You have 3 days to return before your credit card would be “hit” so time is of the essence. To return you have to log in to your account and check off the items before you send them back for credit. But of course, I forgot my password so I moused over and clicked the “reset password” button. I received a message that the link to reset would be sent to my email box. I waited and waited and waited.  I must have hit the reset link 5 times but NOTHING in the email box. Okay, time to call customer service, but wait….no telephone number could be found for customer service. I had violated my all important rule on ordering anything over the Internet. THEY MUST HAVE A CUSTOMER SERVICE NUMBER! Also, I usually like to try calling the customer service number before ordering or signing up. Does an actually ENGLISH speaking person answer?

There is a section on the web site for Q and A, and you can submit any questions or concerns to hello@stitchfix.com. I received an automatic reply email that said you have ticket number so and so, and refer to that number for further communications. I emailed Stitch Fix about the lack of help to reset my password. About an hour later, I did receive some actual email assistance and I was told to return the items. I had also requested to cancel my account and they confirmed that I was canceled. I put the clothes in the bag they provide and sent them back VIA USPS, and you do not have to pay to return. A few days later I received an email and credit for the returned items.  All is good…

Weeks later, another box was delivered to the door from Stitch Fix. Oh no! I immediately tried to log on with the temporary password that Stitch Fix had sent to me a few weeks before, but that didn’t work, and I had to resort to RESET PASSWORD once again. Same story, the link never showed up in my email box. I  emailed hello@stitchfix.com to let them know of the error that they had made, and remind them that I had canceled. Also, I had noticed the week prior that a $20.00 charge from Stitch Fix had shown up on my credit card.  Why???

I got another automatic reply email and 1/2 hour later I did receive an email from a Melissa telling me that they did see that I had canceled and, sorry, send the stuff back. She said they were also going to credit me the $20.00. Just log onto you account…UGH!  I can’t log on to my account. I sent Melissa another email saying I CAN’T LOG ON TO MY ACCOUNT!  While I am writing this, I keep checking my email to see if I have received an email from Stitch Fix with my NEW temporary password. Nothing yet.

Okay, time to open the box that I want to send back. Here is what was inside.

Got to say…not bad. There were some cute tops and one skirt. Nothing I wanted to keep. but I image if I was a young 20 something with surplus money, this would be right up my alley. (Just checked my email. Nothing yet.)

The clothes is all from China. I noticed one shirt said 100 Rayon. The necklace is $34.00 and I’m thinking I could probably pick something similar up at Bealls for a lot less or at Macy’s in the sales pile. In fact, I believe you can shop for a lot less at TJ Max’s than what comes in the box, however you are paying the extra for convenience.

Ahhh finally!

STITCH FIX

Your request 1561249 has been updated. Melissa (Stitch Fix) Dec 31, 12:50 PM Hi Terry, Thanks for getting back to me. I have reset your password, please see your updated login information below: Email Address: tryan10@aol.com Password: #$$&*_(&(*^ If you continue to experience any difficulties accessing your account, we suggest trying to use a different web browser or device. Please let us know if you have any further questions. Regards, Melissa Stitch Fix Client Support Your Partner in Personal Style For more information about Stitch Fix please check out our FAQ https://stitchfix.com/faq

My final comments about Stitch Fix.

• The clothes is of medium quality from China and made for Stitch Fix. No judgement there, just stating a fact.
• I ordered extra large and some of the items fit and some do not. It is hit and miss because no two bodies are alike.
• I think through the questionnaire they got my “style” down. Casual. Down to earth, Sporty and not too fancy.
• I may be too old for this service and it is more a young women’s thing.
• I was the dummy who didn’t write down their password but then again…who does?
• Shame of them for not having a customer service number.
• For me, it is better to go to the store and try things on…and cheaper.
• There you go. That’s my review. Check it out if you want. It may be something for you.

Thank you for reading,

Terry Ryan